You asked: How do I get an Airbnb refund for canceled plans? – Washington Post

Traveling has always come with complications, but the coronavirus pandemic has made it more challenging than ever. Our By The Way Concierge column will take your travel dilemmas to the experts to help you navigate the new normal. Want to see your question answered? Submit it here.

“At the end of the summer, I booked a house on Airbnb in Durham, N.C., where my children and I could celebrate Christmas together. We have not seen each other since last winter. I am 72 and have asthma; they live too far to make the drive without stopping. Now they have decided it’s too dangerous to me for us to gather. I have paid more than $1,500 for the Airbnb, and the cutoff date for even a partial refund was this month. After looking forward to this holiday, my spirits are flagging, and I am concerned about the money. What is your advice for getting a refund? — Mary, North Carolina

I felt the same way you did at the end of the summer (and traveled to see my family as a result); lockdowns lifted, restaurants offered indoor dining, it seemed like the worst of the pandemic was over.

Now we’re facing the darkest days of the coronavirus crisis, so your family made the right call. Health experts are begging people not to travel for the holidays, warning that the United States is about to suffer greatly from people
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